Effective Date: February 20, 2026

Business Information

• Business Name: Q-ti Cakes
• Contact: qticakes@gmail.com
• Pickup Area: 2475 Apalachee Pkwy #105, Tallahassee, FL

Ordering and Lead Times

• Lead time: Standard lead time is 7 days for most custom orders unless otherwise stated.
• Changes to an Order: Requests for changes (including size, flavors, colors, pickup/delivery time, and inscriptions) must be made at least 3 days before the scheduled date/time, subject to availability.
• Changes may affect price and may not be possible once production has begun.

Custom Orders and Design Expectations

All items are made to order. Inspiration photos are welcome, but the final product will be our interpretation and may not be an exact replica. Colors may vary slightly due to screen settings, lighting, and the nature of food coloring.

Exact design details (including colors, theme, size, flavors, and any text to be written on the product) must be confirmed prior to fulfillment. Customers are responsible for verifying spelling and order details during the review/confirmation process.

We may make small substitutions if needed due to ingredient availability or seasonal supply, while maintaining the overall look and quality of the order. If a major change is required, we will contact you using the information provided with the order.

Pricing, Deposits, and Payments

Prices shown reflect the selected size, flavors, and standard design elements. Customizations, upgrades, specialty decorations, delivery fees, and rush service (if available) may increase the total price and will be reflected in the final order total.

Payment terms are shown during checkout and/or in your order confirmation. Some orders may require a deposit to reserve the date, with the remaining balance due prior to pickup or delivery. Orders are not considered confirmed until payment requirements are met and the requested date is accepted.

If a balance remains unpaid by the required deadline, we may be unable to fulfill the order and the order may be canceled in accordance with the cancellation policy below.

Cancellations, Refunds, and Rescheduling

Because items are made to order and often require reserved time and materials, cancellations and changes are subject to the policy below. Timeframes are based on the scheduled pickup or delivery date/time.

• Cancel 3+ days before: Eligible for a refund or store credit, minus any non-refundable deposit and any non-recoverable costs already incurred (if applicable).
• Cancel within 3 days: Refunds may be limited or unavailable due to preparation time and perishable materials.
• No-shows: Orders that are not picked up or received during the scheduled window are generally not eligible for a refund.

Rescheduling: We may be able to reschedule your order with advance notice, subject to availability. Reschedules requested close to the scheduled date/time may not be possible and may be treated as a cancellation. Additional fees may apply.

Allergens and Dietary Requests

Our kitchen may use or handle common allergens including (but not limited to) milk, eggs, wheat, peanuts, tree nuts, and soy. We cannot guarantee any item is allergen-free.

Allergen information (if applicable): [List any common allergens you use regularly (e.g., nuts, gluten, dairy) or leave blank.]

Requests for allergy-friendly or dietary modifications are considered on a case-by-case basis and may require additional time and cost.

Food Safety, Storage, and Handling

For best quality and food safety, please follow the storage and serving guidance below. Once the order is picked up or delivered, the customer is responsible for proper storage, handling, and transportation.

• Temperature: Some items may require refrigeration. If your order includes perishable fillings or frostings, do not leave it at room temperature for extended periods.
• Storage: Keep the product in its box or container until serving. Store away from direct sunlight, heat, and humidity.
• Transport: During transport, keep the product level on a flat surface inside the vehicle (not on a lap or angled seat). Avoid sudden stops and sharp turns.
• Outdoor events: For warm weather or outdoor events, plan for shade and refrigeration/coolers when possible.

If you have questions about storage or serving, please contact us prior to your event.

Damage, Transportation, and Risk of Loss

Once the order has been picked up or delivered and handed off to the customer (or an authorized recipient), responsibility for the order transfers to the customer. This includes safe transport, storage, and handling.

• Transportation risk: We are not responsible for damage that occurs after pickup or after delivery handoff, including damage caused by vehicle temperature, movement, stacking items, or improper handling.
• Customer-provided stands/supplies: If you provide your own cake stand, topper, table setup, or storage container, we are not responsible for issues caused by those items (including stability and fit).
• Pickup inspection: We encourage you to inspect your order at pickup. Concerns should be raised before leaving so we can address them when possible.

If there is an issue with your order upon pickup or at the time of delivery handoff, please notify us immediately.

Payment Disputes and Chargebacks

If you have a concern about charges or your order, please contact us first so we can work toward a resolution. Unwarranted chargebacks may delay resolution and may result in cancellation of current or future orders.

We reserve the right to provide order details, communications, and fulfillment records to payment processors or financial institutions to respond to disputes or chargebacks.

Right to Refuse Service

We reserve the right to refuse or cancel an order at our discretion, including when requests are unlawful, unsafe, outside our capabilities, or when we are unable to meet the requested timeline, design requirements, or fulfillment details.

We may also refuse service for abusive, threatening, or harassing behavior toward our staff or representatives.

If we refuse or cancel an order before production has begun, any payments received will be refunded in accordance with our cancellation policy. If work has already begun or materials have been purchased, refunds may be limited or unavailable as described above.

Customer Support

If you have questions about your order, please contact us using the information listed above.

For the fastest response, include your name, order date, and any relevant details.

Online storefront support: If you experience an issue placing an order (for example, a page not loading, a checkout error, or a message that says to “alert your baker”), please contact us and include a brief description of what happened and a screenshot if possible. We will help troubleshoot and, if needed, escalate technical issues to our website platform provider.

We respond as soon as possible during normal business hours. Messages received outside of business hours may be answered the next business day.

Website and Technology Issues

We strive to keep our online storefront available and accurate, but technical issues may occasionally occur (for example, page errors, checkout failures, or temporary outages). If you experience an issue, please contact us so we can assist and, if needed, escalate to our platform provider.

We are not responsible for delays or failures caused by circumstances outside our control, including internet service disruptions, third-party service outages, or payment processor interruptions.

Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim related to an order is limited to the amount paid for that order. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or event-related costs.

Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply in full to every customer.

Unexpected Events

We are not responsible for delays or inability to fulfill an order due to events beyond our reasonable control, including severe weather, power outages, natural disasters, public emergencies, government actions, supply chain disruptions, or illness/injury.

If such an event occurs, we will make reasonable efforts to communicate with you and, when possible, offer rescheduling or an appropriate refund.

Policy Updates

We may update these policies from time to time. The version in effect is the one posted on the date you place your order.